Companies trust Hyperhaul to keep their company data safe and secure every day, and we take that responsibility seriously.
Hyperhaul runs on Google Cloud Services. All Hyperhaul machines limit access to the least number of people necessary to keep them up and running. Deploys are automated to all machines, and all machines with access to Hyperhaul data have SSH disabled to prevent any unauthorized access to customer data.
All data exchanged with Hyperhaul is done via the HTTPS protocol.
Live Hyperhaul data is stored on GCP in Cloud SQL, and access is limited to machines that need read and write access to the data. We also do incremental, encrypted backups of the Cloud SQL datastore every 10 minutes to GCP which is designed to offer 99.999999999% durability for the data in the event of a problem or catastrophic failure of Cloud SQL.
No Hyperhaul employee will ever see your customer data unless required to do so for support reasons. If you reach out with a support issue which requires us to access your customer data, we will request and wait for your written permission before doing so. We have an audit trail of customer data access to prevent misuse. We would only access your customer data without your permission in the event of a rare, emergency service incident that is causing system-level outage.
All passwords are filtered from all our logs and are one-way encrypted in the database. Login information is always sent over SSL.
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If you have any questions or concerns, please contact us at firstname.lastname@example.org.